Since its inception, we have concentrated on being sales and Service centre while providing IT solutions. We provide appropriate and adequate solutions, assisting our customers to get an edge in the market place.

Trust, Knowledge and services sales oriented, price sensitive and faster response over the years have become the attributes of our organization.

We as a team SHT works with only one motto ………………………………

"We Work harder since we are not Number One"

Through the years we have been focused on our after sales services. A sustained service support growth in our business speaks volumes for itself. We have a dedicated team that strives hard to ensure that we have customer retention and win new business and succeed in growing as an organization.

Objectives of Approach

· Single window Sales and service offering from Desktop, Laptops, Printers, Networking, Routers, Servers
· Response times clearly defined for each type of equipment at each site.
· Defined service coverage window
· Designed to meet the complete service requirements, for multi-vendor Products/platforms and solutions.
· Last but not the least very clear and indicative paper work which creates a transparency.

We offer a wide range of services sales portfolios under one umbrella.

· AMC and Repairs for all kinds of Desktops/Laptops/Servers/Printers/OA & networking products.
· Help Desk service including Asset Management & Vendor Management services
· Resident Engineer services
· Network Management & Administration

We have different types of AMC based upon your criticality of the equipment

· Onsite Same Day Response
· Onsite Next Day Response
· Return to Bench (Carry-in with/without transportation)
· Mission Critical Response times (applicable only for Servers/Storage)

These solutions addresses these objectives and its implementation will provide the following benefits:

· As a customer, one can focus on their core business areas.
· Reduce Burden on existing IT team and thereby reduced cost of ownership
· Defined process and procedures for service delivery and monitoring
· Delivery of services through dedicated resources to minimize response times, and centralized support to ensure consistent quality.

Conclusion

In summary, we have a proven solution for providing support sales services that benefit greatly from our methodology and experience and of course our partnership with the IT Giant, OEMs………………..

We have and continue to work in the interest of our customers to ensure support is provided 24 X7 to our key customers. This ensures repeat business that is based on services support reliability delivered in a user-friendly manner.

We continue to serve customers to different industry and Home segments. These are diverse starting from Call Center management, Hospitality, Service, Entertainment, Banking, Airline, Travel, Advertising, Manufacturing, Government, Studios and a host of other business.

Our customers have been partners in our growth and success appreciating our honest, earnest, dependable and reliable approach for every call they shoulder on to us.

BENEFITS & ADVANTAGES

· Committed response time as per the services opted by you
· Quality Repairs at Manufacturers Repair Centers with trained services professionals
· Manufacturing division's technical backup for all escalations
· Original & Genuine spares only.
· Priority services for the AMC customers
· Call Escalation Procedure for easy reference
· Preventive maintenance Support Plan to maximize the deliverables and ensure customer delight